Providing good customer service is just not good enough in today's competitive environment. Nearly 70 percent of customers who stop patronizing organizations do so because of employees who are indifferent. Your customers/clients expect and deserve a level of customer service that meets their needs and expectations. This training will help you to shape and/or strengthen your customer service practices to advance your competitive advantage.
Who Should Attend:
People who market services or products and who want to build or strengthen an extraordinary customer service climate
For more information about this program, contact Business Advisor Debi Pettit, SPHR, to begin improving your organization today.
|Increase Profits / Decrease Costs
Lean Beyond Manufacturing
Lean Supply Chain & Distribution
Total Productive Maintenance (TPM)
|Grow Your Business
Marketing & Sales
Funding / Grant Assistance
Research & Development Resources
Family Business Advisor
|Develop Your People
Training & Events
Supervisor & Leadership Training
Environmental Health & Safety
|Be More Sustainable
Seeing Green: Lean Sustainability Program
PO Box 8561 Clarkson University
Potsdam, New York 13699-8561
|© 2012 CITEC Inc.