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Emotional Intelligence (EI)

CUSTOMER SERVICE TRAINING

Description:
Providing good customer service is just not good enough in today's competitive environment. Nearly 70 percent of customers who stop patronizing organizations do so because of employees who are indifferent. Your customers/clients expect and deserve a level of customer service that meets their needs and expectations. This training will help you to shape and/or strengthen your customer service practices to advance your competitive advantage.

Learning Objectives:

1. Describe and illustrate extraordinary customer service: no compromises
2. Understanding extraordinary customer service and its impact on the bottom line
3. Communicate and manage expectations: internal and external customers
4. Deal with “difficult” customers
5. Create win-win customer service behaviors

Who Should Attend:
People who market services or products and who want to build or strengthen an extraordinary customer service climate

Duration:
4 hours

For more information about this program, contact Business Advisor Debi Pettit, SPHR, to begin improving your organization today.