Impacts & Successes

CITEC is your source in Northern New York for the hands-on help you need to be more competitive.

Our business experts work with you in the areas of strategic planning, lean enterprise, process improvement, plant layout, funding assistance, marketing, safety, change management, sales, sustainability, human resources, new product development, and more.

Just how much of an impact do companies realize as a result of CITEC assistance?

During the 12 months ending December 31, 2015, 23 CITEC clients were independently surveyed* and reported:

$7.2-million in new & retained sales

$1.5-million in costs savings

$14.9-million in employment value

$1.5-million invested (equipment, systems, workforce)

$90,001 invested in new products & processes

307 new & retained jobs

Total Impacts Quantified By CITEC Clients: $25.2-million


The impacts reported by CITEC clients since data collection began in 2000:

238 Client Surveys Completed

$80.9-million in new & retained sales

$14.7-million in cost savings

$111.5-million in employment value

$57.3-million invested (equipment, systems, workforce)

$4.1-million invested in new products and processes

2,305 new & retained jobs

Total Impacts Quantified By CITEC Clients since 2000: $274.8-million

*To measure the effectiveness of the services provided by the 350 MEP centers that help America's small- and medium-sized manufacturers, our federal affiliate uses an independent third party organization to conduct client surveys after projects are completed. The results of those surveys demonstrate the impact that MEP centers like CITEC have on America's manufacturers and the national, state, and regional economies.

[Click for MEP's Economic Impact Summary]


Success Stories

Since the early 1980's, CITEC has been working with organizations in the North Country to decrease costs and increase profits.

We have worked with all types and sizes of industries to identify areas of opportunity, solve problems, improve their economic competitiveness, grow through innovation, and enhance their technological capabilities.

Proven results have included higher profits, savings in time and money, investments in physical and human capital, and the creation and retention of higher-paying manufacturing jobs with good benefits which combine to significantly enhance our local, state and national economies.

CITEC is results and impact-driven. As an affiliate of the nationwide Manufacturing Extension Partnership (MEP), a program of the US Department of Commerce's National Institute of Standards and Technology (NIST), performance isn't measured by our financial profits, but the results we are able to help our clients realize.

In addition to impact results reported by the clients we serve, examples of some of the projects we have worked on are included below. You can also search the national and New York State database of success stories at the Manufacturing Extension Partnership website.


Viking Cives USA

Our introduction to Lean concepts has opened the doors to new possibilities here at Viking. We are working toward changing our culture into one of continuous improvement. Empowering employees has improved morale and involvement, and having a core group of White Belt certified employees gives us an edge that we never knew we were missing. - A.J. MacDonald, Production Manager

Lean Improvements Reduce Variability, Cut Labor Costs

Viking Cives USA


Viking Cives USA (Viking) has been operating in Harrisville, in the Adirondack Region of Northern New York, since 1962. Viking designs, manufactures and distributes a complete line of municipal snow and ice control equipment. The company currently employs 47 people at its Harrisville location.


Historically, the manufacturing and assembly operation at Viking was more of a craft than a systematic process. However, with increased market competition and pricing pressures on state and municipal bid opportunities, Viking needed to make critical changes to remain competitive and position the business for growth. The company could no longer afford to rely primarily on the individual talents of employees, and needed assistance to systemize the process and reduce variability in cost and quality. Viking commissioned CITEC, a NIST MEP affiliate, to help employees embark on a Lean journey to reduce wastes and increase the overall competitiveness of the operation.


CITEC conducted on-site employee training for a core group of individuals from Viking. "Lean 101: Lean Principles Training" covered standardized work, visual signals, batch-size reduction, and pull systems, and included simulation exercises and an on-site "waste hunt." In "Value Stream Mapping: Training and Implementation," CITEC worked with a group from Viking to map a product family from the Current State to its Future State, identifying waste and project prioritization. In addition to the introductory trainings, two management employees participated in CITEC’s Lean Leadership program to learn how to successfully lead a Lean transformation, and a core group completed CITEC's extensive on-site Lean White Belt training program.

The improvements reduced lead time by as much as 50 percent on many items in the shop. Viking made over $50,000 in capital investments, including two new welders and new software to keep up with the increase in production speed. Sales grew, and the company hired six new employees. It also retained existing jobs, valued at over two million dollars. Managers saw higher levels of employee engagement after the Lean training, with twice as many ideas and continuous improvement initiatives emerging from the shop floor.


At least $90,000 in savings

Over $50,000 in capital investments

Reduced lead time by 50%

Added 6 jobs


General Composites Inc.

What we found to be the best part of the Innovation Engineering Program was that the system is set up to implement the changes within the white space of our organization. We were able to take the top innovative ideas and implement those changes without hiring more people or pushing out existing commitments. - Mimi Lane, President

Innovation Engineering Sets the Course for Company Growth

General Composites Inc.


General Composites, Inc. (GCI), located in Willsboro, NY, is a manufacturer of high-end components for various industries and markets including aerospace, automotive, medical, military and sporting goods. The company has 35 full time employees.


A situation desired by most companies, GCI faced an opportunity for rapid growth in the business and needed to proactively manage the changes it would bring. They needed a system for effectively and efficiently creating new product ideas and system improvements that would enable them to remain competitive and continue to grow profitably into the future.


To address the situation, GCI contracted with CITEC Inc., a NIST MEP affiliate, to provide Innovation Engineering (IE) training and implementation assistance. CITEC worked with the GCI leadership team to clarify the challenge, create alignment within the company and provide focus on creating ideas to scale the company to support volume production. CITEC conducted IE Workshops for a core group of employees on how the Create, Communicate and Commercialize meaningfully unique ideas could support GCI. A CREATE session event was facilitated by CITEC which resulted in the preparation of 69 Yellow Card ideas (19 specific project opportunities). The company moved forward with three of the projects focusing on employee training, manufacturing efficiency on a specific product and automation within the facility, with significant results to the organization.


$370,952 in increased/retained sales

$128,000 in new investments

$40,483 in cost savings


Hoosier Magnetics     watch video

Lean, Energy & Environment (LE2) Assessment Results in Annual Savings of $170,000

Hoosier MagneticsHoosier Magnetics manufactures hard ferrite powders. These powders are responsible for improving our quality of life in many ways. Ferrites are important raw materials for electric motors, separators, magnets, starters, sensors, anti-lock braking systems, toys, novelties, weather stripping, pumps, refrigerators, security systems, signage, clocks, computers, copiers, health devices, encoders, automotive sealants/adhesives and other devices worldwide. New applications continue to be discovered. [click for success story]


St. Lawrence County Public Health Department: Lean Team

Public Health Dept Lean Team Succeeds With CITEC Guidance

Nicole Wickwire, Susanna Law, Tammy Tracy, Lisa Peters,
Sharon MacWilliam, Patricia Olson, and Elaine Charleson
(Missing from Photo: Nina Plaisted)

In 20110-11, CITEC provided training and implementation guidance to members of the St. Lawrence County Public Health Department to better understand how to identify waste and reduce it. And, based on feedback from the department head, the results enabled the team to improve the quality and timeliness of the services they provide to patients.

The St. Lawrence County Public Health Department Lean Team was recognized for their efforts by New York State's Department of Health in their "2011 Public Health Works! Honor Roll."

"The Lean Team is a group of eight fiscal staff who are responsible for the billing, payroll, AP and AR in the department. In 2010 we asked them to work with CITEC to review and improve the processes in the department. The team learned how to do Value Stream Mapping and the Kaizen methodology of continuous improvement projects. They presented to the department a number of procedures that will help us improve the quality and timeliness of care that we deliver to our patients. Even after the collaboration ended, the Lean Team has chosen to continue to meet on a regular basis and work on continuous improvement.

"Our department is under tremendous pressure to control costs while maintaining program quality for our constituents. The Lean Team is helping us control costs by increasing efficiency and thereby improving the service that we provide." - Dr. Susan J. Hathaway, Director, St. Lawrence County Department of Public Health


Mold-Rite Plastics

Productivity Improves, Opportunities Identified with 5S Workplace Organization

Mold-Rite PlasticsMold-Rite Plastics (MRP), located in Plattsburgh, NY is a leading manufacturer of plastic caps, child-resistant closures, vials and jars, primarily for the pharmaceutical, neutraceutical and personal-care markets. MRP has served these markets for 34 years and currently employs 350 people.  [click for success story]


Salerno Plastics Films & Bags

Program Reduces Waste, Improves Productivity & Saves Salerno $250,000

Salerno Plastics Films & BagsLocated in Plattsburgh, NY, Salerno manufactures plastic films and standard and customized plastic bags. Salerno has traditionally served the horticulture, salt, chemical, and insulation markets. They pride themselves on innovation and high end print capabilities to meet new market demands and strive to lead the industry in customer service. They have the capability of providing mono layered films and co- or tri-extrusion processes for extra strength for any bag or film that will meet their customers' marketing needs. [click for success story]


Nova Bus     watch video

Volvo Production System Training Prepares New Operation to Open Smoothly

Nova BusNova Bus is a wholly owned part of Volvo Bus Corp. The new Plattsburgh plant was equipped to assemble the LFS, LFS Hybrid and LFS articulated buses in the price range of $400,000 to $450,000. That increases to $600,000 to $650,000 for the hybrid model. Nova Bus expected to employ 195 colleagues in Plattsburgh by the end of 2009, with as many as 300 by 2012.  [click for success story]


Current Applications, Inc.

$65K Investment in New CNC Milling Machine Saves Much More by Reducing Scrap and Recycling Processing Materials

Current Applications, Inc.Located in Watertown, NY, Current Applications is a manufacturer of electric motors and motor part sets, including electric motors, universal motors, permanent magnet motors, gear motors, armature and field sets.

With eighty-five (85) years of combined experience in the Electric Motor Industry, they offer their customers high performance electric motors designed for specific applications at competitive prices, regardless of volume. They offer complete motor, gear train and application design service to meet all of their customers' products needs. All products are built to UL requirements with flexible tooling and fixtures that reduce their setup and production lead times. Several engineers from a larger volume motor manufacturer in the region founded the company in 2000 in order to focus on smaller, niche motor markets. They now have 47 employees.  [click for success story]


Current Applications, Inc.

Lean Layout Improves Move for Current Applications

[click for success story]


Asept Pak, Inc.

Aseptic Packaging Operation Poised to Begin Productive Production in Malone, NY

Asept Pak, Inc.Asept Pak was a start-up company that wanted to capitalize on the burgeoning demand for aseptic packaging of cosmetics, medical devices, and drugs. Many producers of such products prefer to out-source the packaging of such products to outside contractors. Gary Hanley, an optometrist and inventor located in Franklin County, New York, had been moving towards starting such an operation since 2004.  [click for success story]


CITEC is a not-for-profit business consulting organization driven by a mission to help the small- and medium-sized enterprises in northern New York to thrive, rather than just survive. The depth of our consulting team's expertise and an unbeatable nationwide network of resources will deliver the impacts your business needs to grow strategically, improve profitability and create the competitive advantages you need.

We have proven results exceeding $275-million, so far. Our clients are surveyed by an independent third party upon project completion and have reported amazing impacts to their businesses because of our assistance. On average, working with CITEC provides a return of $120 for every $1 of project cost. [Read about our Impacts & Successes]


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    CITEC Inc.
    Box 8561 Clarkson University
    Potsdam, New York 13699-8561