The Leadership Series is custom designed to help organizations build or strengthen the human capacity to meet specific challenges, acquire the "tools" necessary to develop people, and to assist supervisory leaders in translating their management attitudes into behavior. While the typical design includes three levels, the Series content and duration is client driven and validated prior to CITEC's final design.

Boosting Performance Through Emotional Intelligence provides the practical means to flexibility and adaptability so crucial to greater collaboration, increased levels of influence, and enhanced levels of productivity, morale, and effectiveness. Today, emotional intelligence is emerging as a critical set of "must have" skills.

Situational Interviewing assists in the selection of job applicants.

Preventing Workplace Harassment/Workplace Violence provides quidance in preventing and handling workplace discrimination and safety concerns.

Employment Law provides an understanding of laws, regulations, and litigation influencing employment -- a must for protecting your organization from lawsuits.

Employee Selection, Development, and Retention focuses on how to appropriately prepare for and interview candidates for selection including establishing technical and interpersonal skills requirements, legal considerations, selling one's organization as an employer of choice, how to avoid typical interview pitfalls, making the performance development process a "true development process," and implementing retention practices that employees value. This process can be customized or delivered to participants from a variety of organizations.

Conducting and Delivering Effective Performance Appraisals improves your performance review and development processes.

Progressive Discipline builds the foundation for good discipline.

Effective Team Building is custom designed to provide a hands-on approach for bringing a cohesive focus to a client's preference to team operations and how teams can work together to achieve desired results through the contributions of all team members. Typically, the team building process is built around the themes and transactional skills associated with transforming groups into fully functional teams capable of achieving acceptable levels of productivity.

Improving Supervisory-Employee Relationships Using MBTI allows you to better understand and employ the skill sets of your employees.

Managing Interpersonal Relationships provides a snapshot of one's personal effectiveness in dealing with others, show participants how to maximize their positive impact on others based on trust, and enhance their overall effectiveness on the job.

Motivating for Success provides supervisory leaders with the insight and tools to create a climate whereby workers can realize greater job satisfaction and produce results which reflect their true capabilities. Participants will have the opportunity to learn and use five proven techniques for motivating workers and how to transform marginal workers into winners.

Conflict Resolution helps you to respond to and manage conflict in productive ways.

Creative Problem Solving/Decision Making teaches you to become a more effective problem solver and decision maker.

Developing Productive Listening Skills will improve your communication skills.

Conducting Effective Meetings will aid you to conduct more productive meetings.

Time Management will teach you how to use your limited time more wisely.

Applied Strategic Planning assists you to plan, direct, and implement strategic objectives.

Presentation Skills Training will help you to speak in front of groups, deliver presentations, and influence and persuade others.

Managing Change will assist you to initiate and sell change in your organization.

Customer Service Training will allow you to build or strengthen an extraordinary customer service climate.

Train the Trainer will provide the tools you need to pass on the lessons that you have learned.