SUPERVISOR ESSENTIALS
Supervisory leadership roles are much more complex today and the expectations for getting results through others is more critical than ever. CITEC's program features interactive training sessions that will provide first line supervisors with essential skills to build good relationships and solve problems in the job.
Participants gain the tools, tips and processes that are foundational to supervisory success in every environment.
Learning Objectives
Session One: Job Relationships
- A Supervisor gets results through people
- Treat people as individuals
- The five needs of a supervisor
- Foundations for Good Relationships
- Set Clear Goals and Expectations
- Let each person know how he is doing
- Give credit when due
- Tell people in advance about changes that will affect them
- Make the best use of each person’s abilities
- Video on effective relationship building
- Effective communication
- How to improve listening skills
- Listening skills quiz
- Group communication activity
Session Two: Problem solving
- What are your goals?
- Get the facts
- Weigh and Decide
- Take Action
- Check results
- Did you achieve your goals?
- How do problems arise?
- Four Points of Conflict
- Video from TV series demonstrating conflict
- How to deal with difficult people
Session Three: Level I Leadership
- Explore excellence in supervisory leadership -- what really works!
- Assess consideration and structure skills
- Identify supervisory practices that create employee dissatisfaction
- Understand how to employ the leadership triad -- goal setting, praising, and reprimanding
- Define the qualities of successful supervisory leadership
- Develop consideration and structure skills
- Create a climate for maximizing worker performance and your supervisory success
Session Four: Level II Leadership
- Understand effective communication and its role in problem prevention
- Assess your communication style and its impact on others
- Learn how to meet the needs and expectations of others
- Practice strategies for reducing conflict and tension in the workplace
- Acquire tools for activating the leadership triad
- Learn how to create a motivating work climate
- Assess strategies for improving individual and group performance
- Understand your personality type and the link to the success pyramid
Duration:
The series consists of four full-day (8-hour) interactive sessions, usually held once a month over four consecutive months to allow participants to implement the lessons learned in each session. However, sessions can be held weekly or bimonthly for shorter periods of time as determined by the needs of your company.
Who should attend:
Any person who performs the function of supervisor -- those new to the role or those who have received minimal supervisory training.
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