Energy-Reduction Funding Workshop
for Manufacturers

Don't miss this opportunity to learn about the incentive programs currently available to help your manufacturing company with:

Lean and Quality Projects - by increasing productivity, reducing waste and implementing process efficiencies, your company can decrease energy use. Such programs may be eligible for NYSERDA funding support!

Facility Investments - if your manufacturing facility needs to decrease the energy costs associated with lighting, pumps, motors, exhaust systems, condensers, insulation, compressed air, HVAC, refrigeration, etc... NYSERDA has generous incentive programs available now to help offset some of the costs associated with equipment and infrastructure improvements.

Presented by the energy experts from Clough Harbor Associates and CITEC, this interactive workshop will feature:
• Details on NYSERDA / Energy-Reduction Incentive Programs
• Successful Project Examples
• And, Breakout Sessions To Determine Next Steps for Attending Companies

NYSERDA has $100,000,000 available to help companies fund ways to reduce energy consumption before 2013. Don't miss this opportunity to learn about incentive programs that can support your energy-reduction efforts!

Schedule
2 - 4 PM (registration & refreshments begin at 1:30 PM)

Plattsburgh: Tuesday, August 10th
Plattsburgh-North Country Chamber of Commerce

Canton: Wednesday, August 11th
Classroom A, One Stop Career Center, Human Services Center

Watertown: Thursday, August 12th
Charles H. Bohlen Technical Center / BOCES

In addition, a limited number of one-on-one meetings may be available after the session or the morning prior. Let us know if you are interested in a one-on-one meeting when you register.

Who Should Attend
The Energy-Reduction Funding Workshop is ideally suited for factory managers, energy / environmental engineers, maintenance managers, facility managers, facility engineers, plant electricians, HVAC managers, etc. Registration is limited to attendees from manufacturing firms located in the six northern counties of New York State.

Registration
This is a FREE seminar for manufacturers in the North Country region. Pre-registration is required and space is limited. Click here to "Register Now". For multiple registrants, please use the Notes field of the form to list all attendees with their titles and email contact information. A registration confirmation will be sent with additional information that will include important details regarding the location for your training and payment information.

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Lowering Your Costs Using TPM

Plan on joining CITEC for a 2-hour workshop designed to introduce North Country manufacturers to TPM: Total Productive Maintenance as a management tool you can use to reduce costs and improve efficiencies!  

This valuable program is being offered as part of CITEC's Taste Test seminar series, a series of introductory seminars designed to help North Country companies understand how to improve their operations by providing a taste to business leaders on important program topics.

TPM is described as a proactive - rather than reactive - approach that focuses on implementing a reliable method for preventing maintenance issues before they occur.

This high impact 2-hour session, led by Lean Sensei & Six Sigma Green Belt instructor and trainer Jim Myers, will provide attendees with information on the core elements of a successful TPM program.  If you want to learn how your company can increase productivity, quality and employee morale while reducing maintenance costs, downtime and inventory levels, this is an ideal introduction to the opportunities of TPM.  

Schedule
Watertown - Thursday, September 9th, 2 to 4 PM
Plattsburgh - Friday, September 10th, 2 to 4 PM

Cost To Attend
The registration fee for this valuable session is $45, which includes all workshop materials and refreshments.

Registration
Pre-registration is required and space is limited. Click here to "Register Now". For multiple registrants, please use the Notes field of the form to list all attendees with their titles and email contact information. A registration confirmation will be sent with additional information that will include important details regarding the location for your training and payment information.

Who Should Attend
The Lowering Your Costs Using TPM seminar is ideally suited for those responsible for directing the maintenance function and implementing a reliable method for improving the maintenance process.  

For additional assistance or questions, please contact: Event Coordinator Laura Perry by email.

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Lean + Sigma + Green
training

Learn how your company can reduce or eliminates your wastes* so that you realize increased efficiency, lower costs, reduce environmental impacts and create new market opportunities.

*7 Environmental Wastes:

• waste of energy
• waste of water
• waste of materials
• waste of garbage
• waste of transportation
• waste of emissions
• waste of biodiversity

Attendees of this valuable training will …

• Develop an environmental scorecard
• Create environmental projects
• Determine process improvements
• Measure improvements
• Build employee enthusiasm
• See quick, visible results
• Develop the roadmap to rapidly achieve environmental improvement

Curriculum for this course is based on research and resources developed by the EPA, supplemented with content developed by CITEC’s Lean, Six Sigma & Environmental experts. Attendees will learn the critical tools of a Lean + Sigma + Green approach through a combination of instruction, simulations, review of case study successes from North Country companies, homework assignments … as well as have access to such additional resources as Kaizen facilitation and Six Sigma / DMAIC projects to realize subsequent, significant improvements.

Who Should Attend
The training is ideally suited for leaders / champions from any department within every organization that want to reduce costs, increase customer satisfaction and improve employee satisfaction while decreasing or eliminating environmental impacts.

Training Process
The Lean + Sigma + Green training is divided into two parts: the first focuses on education and understanding; and, the second, on implementing those changes needed at each participating company.

During the six classroom sessions, attendees will learn from a combination of expert instruction and simulations from Lean + Sigma + Green practitioners, as well as actual case studies from local companies that have deployed the course tools.

Following the 6 classroom sessions, on-site training and implementation – using 5-day Kaizen events and Six Sigma DMAIC projects – can be completed using the company’s internal expertise (Lean and/or Six Sigma Belts) with assistance when needed from CITEC for an additional fee*.

Agenda
Pre-Assignment: Read the article “Beyond Lean Toward Green” (provided at time of registration)

Classroom Sessions:

1. Environmental Principles, Identify Environmental & Lean Waste with Simulation
2. Mass Balance, Measures, Process Mapping: Inputs – Outputs – Wastes; local company case studies
3. Value Stream Mapping: Current State
4. VSM: Future State
5. 6S + Environmental Yellow Tagging: visual highlights of environmental wastes
6. Project Identification (Brainstorming) and Kaizen Ranking (Excel Matrix)

On-site Training / Implementation:
Length of time for each project TBD, conducted over a 2 – 4 month period

• Kaizen Events, facilitated by the company’s Lean Belts and/or CITEC - 5 days, on-site (per event)*
• Six Sigma DMAIC Projects, facilitated by company’s Six Sigma Belts and/or CITEC Six Sigma Training & Project Implementation*

* CITEC can provide on-site training and implementation through agreements based on the unique needs of each company.

Schedule
The Lean+Sigma+Green program consists of 6 classroom days, starting with continental breakfast at 7:30 AM, followed by the program from 8 AM to 4 PM. Sessions will be held in Plattsburgh and Watertown. Click Here To Register Your Interest In Attending Our Next Session.

Course Materials
All attendees will be provided with 3-ring binders, copies of all classroom presentations (6 modules) and supporting handouts.

In addition, all attendees will receive the hardcover version of Brett Will’s book Green Intentions: Creating a Green Value Stream to Compete and Win.

Pedigree / Capability
Course material is based on content developed by the EPA to provide strategies and tools for integrating Lean and the environment. It is supplemented by material developed by CITEC’s Lean, Six Sigma and Environmental practitioners – who, together have more than 50 years of practical experience realizing impacts in both small and large manufacturing operations (continuous and distinct processes).

Registration & Fees
Before May 1, attendees are eligible for a special early registration fee to attend Lean + Sigma + Green of just $1,250 per person. That price includes 6 full training days, all course materials, a copy of Brett Will’s book Green Intentions: Creating a Green Value Stream to Compete & Win, meals & refreshments.  After May 1, 2010, the price to attend will be $1,475 per person.

Click here to "Register Now". For multiple registrants, please use the Notes field of the form to list all attendees with their titles and email contact information. A registration confirmation will be sent with additional information that will include important details regarding the location for your training and payment information.

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Profit 101
growth training workshop

Profit 101 will teach you the process for creating more profitable ideas and show you how to apply them through an interactive simulation. Attendees will help the fictional “Buzz Electronics” company find ways to confront declining sales and profits as a result of an economic recession and foreign competition.

As a member of the team, you will help generate, refine, rank and develop meaningful ideas for new or improved products, services, customers, or markets, that will help boost the company’s profit margins.

In the half-day Profit 101 simulation, participants learn:

• How to apply a reliable system for developing more profitable customers, markets, products or services.
• How to use customer mining to spark quick impact ideas and technology mining to generate big impact ideas.
• How to use “Fail Fast, Fail Cheap” cycles of learning to reduce risk and costs.

Profit 101 introduces the Eureka! Winning Ways® system developed by Doug Hall and the R&D experts at Eureka! Ranch International to specifically meet the needs of small and medium sized companies to create and execute more profitable ideas. It is based on more than 20 years of research and experience working with corporations like Walt Disney, Proctor & Gamble, Johnson & Johnson, Nike and American Express. Unlike other programs, it uses scientific methods to help business leaders find, filter and fast track innovations that are meaningfully unique versus the competition.

Sessions are led by CITEC’s Growth Coaches -- trained and certified by Eureka! Ranch to deliver this proven program. In just the past 24 months that the program has been available in the United States, Eureka! clients have reported more than $300 million in net extra sales.

Who should attend
This workshop is ideally suited for management team members (CEO, COO, CFO, Marketing, Sales, R&D, etc.) of any company that wants to diversify or differentiate themselves from the competition in pursuit of profitable growth.

Duration
4 hours

Registration
The price per person for this valuable growth workshop is $25 per person, which includes all session materials and refreshments. We can offer it at your facility for up to 16 employee and we schedule public sessions based on interest.

Contact us if you would like to hold Profit 101 at your company or to be notified when the next public session is scheduled.

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Lean White Belt
A Lean Certificate Program

Acquire the right tools so you can
Succeed.
Learn how to use them so your organization will
Thrive.

You have the power to learn how to implement Lean improvement and create positive change for your organization.

This unique, in-depth 11 module program is designed in a proven, successful format of learn-implement-teach to develop your understanding of Lean productivity improvements, your use of the techniques at your facility and your ability to guide others at your company to realize real impacts.

Since introducing the Lean White Belt program, CITEC has trained more than 200 North Country employees in all of the Lean tools, with on-going coaching support to realize amazing results!

The program includes 22 topics covered in 11 full day, highly interactive sessions with in-plant implementation and training required in connection with the classes (similar to Six Sigma Green Belt programs.) Attendees learn about the improvement tools of Lean during classes that feature discussion, simulation and interaction. In addition to the classroom training, participants must complete an in-plant application of the tools learned.

Jim Myers, Lean Sensei and CITEC’s Lean Manufacturing Analyst, will be the lead facilitator for this program with support and mentoring provided by CITEC’s Lean Manufacturing Team of experts.

Training Schedule
While the public sessions of Lean White Belt are held at a rate of one per month over 11 months, CITEC offers a condensed schedule for companies hosting the series. These company-specific series include 11 classroom sessions which cover all 22 Lean topics, conducted over a schedule that is mutually convenient for the participants and the instructor.

In addition to the classroom sessions, CITEC's Lean Coach will facilitate -- with your participants -- a mini-Kaizen event (an implementation project), based on tools taught during the series. This event should be held before the classroom series is completed to help relate the lessons learned to actual implementation. If not before the classroom series ends, it must be completed within four weeks after the final class.

Topics Covered
Session 1: Getting Started / Course Logistics, Lean Principles, Current State Value Stream Mapping
Session 2: Future State Value Stream Mapping, Lean Project Implementation
Session 3: Hoshin Planning, 5S Workplace Organization
Session 4: Visual Controls, Cell Design (Technical System)
Session 5: Standard Work, Visual Pull (Kanbans & Supermarkets)
Session 6: Lean Cell Teams (Social System), Lean Materials Handling
Session 7: Kaizen, TPM (Total Productive Maintenance)
Session 8: Heijunka (Level Production), Workforce Flexibility
Session 9: Zero Waste (Continuous Improvement), SMED/Quick Changeover
Session 10: Urgency of Material Flow (Line Stop), Create Connected Process Flows (One-Piece Flow)
Session 11: ZDQ (Mistake Proof & Fail Safe), Lean Transformation (Value Steam & Cell), Certification Celebration

Training Costs
Cost for the training, maximum of 12 attendees: $20,625 plus $250 materials cost for each attendee (represents a cost savings of $630/person from open enrollment).  Additional attendees (up to 20) can attend for an additional per person fee of $1,600 (cost savings of $1,000 from open enrollment).

This is a significant savings off of sessions offered elsewhere with fewer topics for $15,000 per person, plus travel & expenses. Pricing includes: workbook binders with content material for all 22 topics, 19 videos on CDs, meals/refreshments, recognition awards (framed certificate and martial arts white belt) and ceremony.

Registration
This training is offered on an on-going basis at North Country companies at their convenience. In addition, public sessions are scheduled based on interest. To register your interest in attending a public session, or make arrangements to have this training presented at your company, contact us by email. You have the power to learn how to implement Lean improvement and create positive change for your organization.

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Lean Green Belt
Advanced-Level Lean Certification Program

“I value my Lean Green Belt training over (my) Shingo credential, the Lean Sensei I received from World Wide Flow College/JcIT Institute of Technology and the Six Sigma Black Belt I earned at Motorola University (Sponsored by Raytheon). You thoroughly addressed every TPS method plus key implementation issues. You can quote me.”

Patrick Gerrard Sr.
PES Leader, ATK Space Magna

The Lean Green Belt Certification Program offers an unrivaled combination of in-depth classroom training, mentoring and implementation projects to bring your Lean expertise to the next level. You will learn by doing... and from each other in this highly interactive training program.

Course Description
CITEC is proud to offer the Lean Green Belt Certification Program to qualified candidates and companies in Northern New York. This is a highly interactive program during which the participants become the teachers and implement change with a required Major Kaizen project in their own Value Stream (or facility).

The Lean Green Belt Certification Program is 8 days of intense learning conducted at a rate of one session per month for a maximum of 12 people. Through project presentations and interaction, the participants will learn by doing ... and from each other.

Drawing on the basic training participants will have acquired during the prerequisite Lean White Belt series, candidates will review and focus on implementing the following 20 Lean Topics in their own Value Stream / facility:

Who Should Attend
The Lean Green Belt Certification Program is specifically designed to expand the expertise and implementation activities of those who have achieved Lean White Belt status. The instructor may consider comparable pre-requisite certifications if they include a thorough understanding of the 20 content topics, the participant has copies of the training materials for those topics and can verify implementation/training projects completed for those topics.

Training Schedule
Classroom sessions are held at a rate of 1 day each month, based on the following schedule:

Participants are required to attend and be active participants at all sessions (schedule conflicts must be addressed by attending the other location that month).

Topic / Assignment Schedule
Session 1: Intro to Lean (Lean Principles), Current State Value Stream Mapping, Future State Value Stream Mapping - presented by instructor
Session 2: Lean Implementation, Hoshin Planning, Kaizen Events - presented by Green Belt candidates. Plus, on-site implementation example.
Session 3: Lean Metrics, 5S Workplace Organization, Visual Controls - presented by Green Belt candidates. Plus, on-site implementation example.
Session 4: One-Piece Flow Cells, Cell Teams - presented by Green Belt candidates. Plus, on-site implementation example.
Session 5: Standardized Work, Zero-Defect Quality - presented by Green Belt candidates. Plus, on-site implementation example.
Session 6: Kanbans & Supermarkets, Lean Materials Handling - presented by Green Belt candidates. Plus, on-site implementation example.
Session 7: SMED/Quick Changeover, Total Productive Maintenance (TPM) - presented by Green Belt candidates. Plus, on-site implementation example.
Session 8: Change Management, Transition Management, Lean Transformation - presented by Green Belt candidates.

Certification: Each participant will need to define a Green Belt-level Kaizen for submission to Lean Sensei Jim Myers. Once approved, the participant must complete that Kaizen and submit a detailed explanation of the event, before and after photographs and the results/metrics. A panel consisting of Lean Sensei Jim Myers, CITEC Deputy Director Tricia Wilson and your manager will review the completed project information to determine and award Lean Green Belt certification.

Please Note: It may take several weeks or months before participants successfully complete their Green Belt-level Kaizens and receive their certification.

Results
Those participants who are awarded Lean Green Belt status will have proven their knowledge of critical Lean concepts and their capabilities in implementing Lean efforts at their companies. Lean Green Belts can successfully:

• Implement all 20 Lean Topics in his/her own organization, primarily focused on a Value Stream.
• Serve as a resource to his/her company.
• Spend up to 50% of his/her time implementing lean.
• Lead lean activities at his/her company site.

Program graduates will receive a martial arts-style Lean Green Belt and a framed Lean Green Belt Certificate. Certification is predicated on mutual agreement, between JCM Work Designs, CITEC and the candidate’s own company, that the candidate has satisfactorily completed all requirements and is ready to be acknowledged as a Lean Green Belt.

We recognize this program is actually a transfer of our own Lean capabilities to the company and, therefore, we guarantee the quality of certification will be maintained at a very high level.

Materials
Each participant in the Lean Green Belt Certification Program will receive:

• Lean Green Belt Implementation Guidebook (a supplement to the presentation materials and videos provided during the Lean White Belt training series)
• A library of 21 critical Lean training books / manuals, valued at more than $600

Cost
This level of certification is only offered by Lean Sensei Jim Myers and is being made available to companies at convenient locations in Northern New York. Similar Six Sigma Green Belt Level training with certification is offered at $3,700 plus travel costs. CITEC is offering the Lean Green Belt Certification Program in Northern New York for $2,125… that includes training, materials, certification, catering and a library of Lean textbooks valued at $600!

Registration
This training program is being offered only to qualified companies and candidates in Northern New York with a maximum class enrollment limited to the first 12 registrants per location. To request a space in this valuable training program, click here to "Register Now" no later than Friday, December 18th. For multiple registrants, please use the Notes field of the form to list all attendees with their titles and email contact information. A registration confirmation will be sent with additional information - including important details regarding the location for your training - and payment information.

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TWI / Supervisory Essentials
training

TWI is an important program designed specifically to enhance the role of any employee that is responsible for directing the work of others -- from your top leadership to your first level supervisors in every department of your organization. There is little/no evidence anywhere of a company performing well without the benefit of good supervisors. There is abundant evidence to the contrary: good supervisors continuously and consistently provide superior performance through the people they supervise.

The style of supervision also matters. Supervisors who perform well, through their people, see their jobs as COACHes, not COPs. They develop their people's skills, their knowledge, and their attitudes and are good role models as well. They are not of the old "command & control" breed.

TWI identifies three primary roles of supervisors:

1. The supervisor as trainer/developer of his/her people
2. The supervisor as improver (working with his/her people to improve job methods)
3. The supervisor as leader of his/her people

The three individual training programs in TWI -- Job Relations, Job Instruction & Job Methods -- are focused on each of the above supervisory roles. Each supervisor learns (or relearns) the skills involved in world-class job relationships, job instruction and job methods as they participate in the TWI workshops.

While TWI has been most widely applied to manufacturing operations, it is equally successful in the construction, medical services, and hospitality industries.

Who should attend
The TWI Job Relations Workshop is designed for any individual who directs the work of others – from top management to first level supervisors, office to shopfloor.

Job Relations - Workshop Overview

TWI Job Relations (JR) is specifically designed to help the supervisor with their responsibility for leading people by:

• Effectively and positively dealing with relationship problems between him/her and the employee; and,
• Preventing these problems from developing in the first place by maintaining positive employee relationships.

Since Job Relations is focused on working with people, descriptions of what happens to people are the materials for this program. There are 4 "textbook" problems, each of which is used at a specific point for a particular learning emphasis. Most of the 10 hours of workshop time are spent on handing the supervisors' own problems, which they bring in for group discussion. Actual employee names are kept anonymous, of course.

Objectives
A supervisor gets results through people. The supervisor learns to follow this 4-step method in working with people in resolving specific problems:

Step 1: Get the Facts
Step 2: Weigh and Decide
Step 3: Take Action
Step 4: Check Results

The supervisor also learns how to avoid job relations problems by:

1. Letting each worker know how he/she is doing.
2. Giving credit when credit is due.
3. Telling people in advance about changes that will affect them.
4. Making the best use of each person's ability.

JR Results
Supervisors who have completed JR training and have applied it report:

• Better relationships with their employees
• Easier, more basic method of diagnosing employee problems
• Fewer employee problems
• Improved job performance by the individual (productivity, quality, cost, and delivery)
• Problems that are solved rather than lingering for a long time and getting bigger
• Improved culture of their workforce (attitudes, motivation, teamwork)
• Improved capability in handing problems and in heading off future problems

Job Instruction - Workshop Overview

TWI Job Instruction (JI) is specifically designed to help the first level supervisor with his/her responsibility for providing proper training and assuring this training is effective in helping people do their jobs correctly and efficiently. The objective of JI is to help supervisors develop a well-trained work force.

Objectives
Job Instruction is a way to get a person to quickly remember to do a job correctly, safely, and conscientiously. The supervisor learns to follow this 4-step method in actually instructing people in doing their jobs:

Step 1: Prepare the Worker
Step 2: Present the operation
Step 3: Tryout the performance
Step 4: Follow up

JI Results
Supervisors who have completed JI training and have applied it report:

• Better Job Instruction training of their employees
• Easier to understand instructional materials
• Enhanced retention and re-use of learning
• Improved job performance by the individual (productivity, quality, cost, and delivery)
• A more comprehensive training plan that they can follow
• Improved capability of their workforce (skills, flexibility, attitudes)
• Development of better trainers on their crews

Job Methods - Workshop Overview

TWI Job Methods (JM) is specifically designed to help the first level supervisor with his/her responsibility for improving processes and the workplace. The objective of "Job Methods Training" is to help supervisors develop improvement proposals and implement them to get improved results.

Objectives
Job Methods is a practical plan to help supervisors produce greater quantities of quality products in less time by making the best use of the people, machines, and materials currently available to them.

The supervisor learns to follow this 4-step method in working with his/her people to improve their processes:

Step 1: Breakdown the job
Step 2: Question every detail
Step 3: Develop the new method
Step 4: Immediately apply the new method

JM Results

• Positively reinforces the role of the supervisor regarding operations improvement.
• Gives the supervisor practical tasks and tools to use.
• Provides learning for the supervisor in a friendly, supportive environment.
• Enables immediate application of the supervisor’s ideas.
• Involves the supervisor with the workforce in collaborative solutions.

Training Schedule, Class Sizes & Pricing
For all three of the "J" Programs (JM, JI, JR), the structure of TWI training is basic and foolproof. Participants attend class for two-hours each day for five consecutive days and they return to the workplace after each session to apply the techniques learned. Each participant must select a current day workplace problem and demonstrate to the class how they applied the method to solve that problem.

Class materials include pocket reference cards for daily use to keep the improvements coming after the training has been completed. TWI requires the active participation of 10 employees who serve in a leadership / supervisory capacity.  Each TWI program is charged at a cost of $4,950. Companies that opt to conduct two programs during the same 5-day period are eligible for a special rate of $9,275.

Registration
This training is offered on an on-going basis at North Country companies at their convenience. In addition, public sessions are held based on interest. To register your interest in attending a public session, or make arrangements to have this training presented at your company, contact us by email.

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Leadership Series
workshops

CITEC presents a series of in-depth workshops by Human Resource Analyst and Management Expert Dr. Eric Pellegrino for organizations in need of supervisory and leadership training. The training series consists of 3, 8-hour workshops held one day a week over a three-week period. Now your organization can get more people trained, right here, for less money than it costs to send them to sessions outside of the region. The following sessions are offered:

Level I: Basic Supervisory Leadership Skills

Description
Supervisory leadership roles are much more complex today and the expectations for getting results through others is more critical than ever. This training process will deliver the foundational tools necessary to build confidence and know-how in your supervisory leaders so they can get more positive and greater results.

Learning Objectives
·Explore excellence in supervisory leadership -- what really works!
·Assess consideration and structure skills
·Identify supervisory practices that create employee dissatisfaction
·Understand how to employ the leadership triad -- goal setting, praising, and reprimanding
·Define the qualities of successful supervisory leadership
·Develop consideration and structure skills
·Create a climate for maximizing worker performance and your supervisory success

Who Should Attend
New supervisors with less than one year of experience or those projected to be promoted to supervisory positions

Duration
1 day, 8 hours

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Level II: Advanced Supervisory Leadership Skills

Description
Because successful supervisory leadership is dependent on the willingness of others to follow, understanding oneself is paramount to understanding and influencing others to achieve desired workplace results. This training process will enable supervisory leaders to integrate the foundational tools acquired in Level I to successfully reduce conflict and tension, motivate employees to higher levels of performance, and to effectively manage expectations.

Learning Objectives
·Understand effective communication and its role in problem prevention
·Assess your communication style and its impact on others
·Learn how to meet the needs and expectations of others
·Practice strategies for reducing conflict and tension in the workplace
·Acquire tools for activating the leadership triad
·Learn how to create a motivating work climate
·Assess strategies for improving individual and group performance
·Understand your personality type and the link to the success pyramid

Who Should Attend
Supervisors with more than one year of experience and/or who have completed Level I Basic Supervisory Leadership Skills

Duration
1 day, 8 hours

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Level III: Leadership Flexibility

Description
To be truly effective, supervisory leaders must be able to adjust their leadership style to meet varying work situations as they occur. This training process will enable supervisory leaders to become adept at diagnosing the needs of workers at any given time and then applying the leadership style most effective for the situation.

Learning Objectives
·Understand leadership flexibility and how to make it work for you
·Learn the three skills necessary for successful leadership flexibility
·Assess your leadership flexibility skills
·Acquiring the first skill: Diagnosis
·Learning the second skill: Flexibility
·Integrating the third skill: Contracting for leadership
·Matching your leadership style to your employees' development levels

Who Should Attend
Experienced supervisors (those with 5+ years of supervisory experience) who want to enhance their supervisory acumen and develop their people; or those individuals who have attended Levels I & II

Duration
1 day, 8 hours

Schedule / Registration
This training is offered on an on-going basis at North Country companies at their convenience. In addition, public sessions are held based on interest. To register your interest in attending a public session, or make arrangements to have this training presented at your company, contact us by email.

Sponsored By
CITEC, a NYSTAR designated Regional Technology Development Center in partnership with: Clinton Community College - Continuing Education Department and the North Country New York State Small Business Development Centers. (The New York Small Business Development Center (SBDC) is a program supported by the U. S. Small Business Administration (SBA) and extended to the public on a non-discriminatory basis. SBA cannot endorse any products, opinions or services of any external parties or activities.)

All workshops are presented by CITEC. CITEC Manufacturing & Technology Solutions is a not-for-profit economic development organization that receives significant financial support from the New York State Office of Science, Technology and Academic Research (NYSTAR), New York’s high-technology economic development agency, and the National Institute of Standards and Technology (NIST) Manufacturing Extension Partnership (MEP). CITEC serves as NYSTAR®’s designated Regional Technology Development Center for the North Country and one of nearly 350 MEP locations across the country.

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Universal Troubleshooting

CITEC’s troubleshooting course is designed to help participants develop a consistent, effective process to troubleshoot any well-defined system. A well-defined system has a clearly defined state and behavior typically documented in an operating manual or specification. This course is generic in nature and thus is not tied to any specific type of equipment or system. We will focus on troubleshooting in a manufacturing environment.

Objectives
Upon completion of this course we expect that the participants will be able to:

• Use the 7-step troubleshooting process.
• Find all the root cause(s) quickly without backtracking.
• Achieve greater consistency in troubleshooting.
• Work calmly and efficiently in high-pressure situations.
• Gather and sort through symptoms.
• Optimize diagnostic tests*.
• Develop a strategy to address intermittent symptoms.
• Recognize and avoid incorrect assumptions when troubleshooting.

*This course assumes that participants have access to and know how to use diagnostic test equipment.

Deliverables
CITEC uses The Universal Troubleshooting Process course developed by Steve Litt (troubleshooters.com). A three-ring binder will be provided to each participant with all the material presented in the slides. Class exercises will be used throughout to help the participants understand and apply the universal troubleshooting process. We will also provide time in each session for participants to discuss specific troubleshooting challenges they face.

Participation
To ensure involvement of all attendees, this course has a maximum of 12 participants. All materials are provided.

Training Schedule
This training is offered on an on-going basis at North Country companies at their convenience. In addition, public sessions are scheduled based on interest. To register your interest in attending a public session, or make arrangements to have this training presented at your company, contact us by email.

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A full refund is available for cancellations made at least 10 business days prior to the workshop. Within 10 business days, only substitutions will be accepted. No-shows will be charged the full seminar registration fee.