CITEC Manufacturing & Technology Solutions

 

Training

CITEC provides public sessions and on-site training on a variety of topics designed to help North Country organizations achieve improved productivity, efficiency and profitability. If you are interested in training at your facility, please let us know.

Currently Scheduled Training
Annual North Country Safety Day
Profitable Growth

Future Training Programs
Supervisory Essentials/Leadership
Leadership Series Workshops

Lean Manufacturing Training
Lean 101 Training
TWI Training
Universal Troubleshooting
Lean White Belt

 

Currently scheduled public workshops:

 

Annual North Country Safety Day

Wednesday, April 23rd
8:30 am to 4:30 pm
Raymond Hall, SUNY Potsdam Campus
Potsdam NY

Join us for this annual, all-day event... featuring training from local safety experts, information from OSHA and networking with your safety peers.

Topics for the 2008 event include:

  • OSHA Inspections: What to Expect & What Inspectors Are Finding with Larry Bear, OSHA Compliance Officer
  • Effective Safety Committees with Bruce Gray, Environmental & Safety Trainer
  • Ladders / Scaffolding Safety with Glen Miller, EHS Trainer
  • MSDS / Labelling Training with John Pinkerton, CITEC Business Advisor/Safety Trainer)
  • OSHA Alliances: Lunch Keynote Presentation with Dave Heckman, OSHA Compliance Assistance Specialist
  • HazCom Training with Bruce Gray, Environmental & Safety Trainer
  • Electrical Safety / LOTO with Eric Myers, CITEC Manufacturing Engineer/Safety Trainer
  • Safety Q & A with presenters' panel

Who should attend:
Safety Team Members/Leaders, Plant Managers, Operations Managers, Production Supervisors and those responsible for safety training/programs at the small- and medium-sized industrial firms across the six northern counties of New York State.

Registration:
Cost to attend is $125/person or $110 for multiple attendees from the same company -- includes all program/training materials and lunch/break refreshments. Advance registration is required prior to Friday, April 18th; and, will be accepted for the first 60 registrants only. To reserve your seat, follow the registration link or click here to "Register Now." For multiple registrants, please use the Notes field of the form to list all attendees with their titles and email contact information. A registration confirmation will be sent with additional information - including important details regarding the location for your training - and payment information.To reserve your seat, contact me by reply email with the name(s), title(s) and email contact information of your attendees. A registration confirmation will be sent with additional information.

Program Sponsors:
Presented by CITEC, a NYSTAR® designated Regional Technology Development Center in partnership with SUNY Potsdam; Empire State Development; City of Ogdensburg/Empire Zone Program; St. Lawrence County Chamber of Commerce; Jefferson County Job Development Corporation; St. Lawrence County IDA; St. Lawrence County Workforce Investment Board/One Stop Career Center; Greater Watertown Chamber of Commerce; and, the Jefferson and St. Lawrence County New York State Small Business Development Centers.

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Q: Do you know how you can profitably grow your business?
A: We do.

Profitable Growth
seminar

Friday, May 2nd - Watertown
9:00 am - 12:00 pm
(Refreshments & Registration begins at 8:30 AM)

CITEC is pleased to introduce North Country companies to a new product development system developed by Doug Hall, the #1 growth expert in the country. Eureka! Winning Ways is the only program of its kind ... designed specifically to help U.S. small manufacturers grow their top line sales.

At this FREE 3-hour seminar, you'll gauge your organization's potential for growth and learn about the disciplined system small companies are successfully using to grow their businesses with Eureka! Winning Ways.

Attend this two-hour overview followed by Q&A to learn more about the only growth program grounded in hard data that provides fast action tools to help capture new customers or markets, grow, and win higher profit margins from more unique products and services. The program also dramatically improves sales and marketing effectiveness.

During this session you will:

  • Get feedback on your organization's potential for growth.
  • Discover three important Laws of Marketing Physics.
  • Be exposed to the Idea Engineering cycles of Eureka 7.0!
  • Learn how the process hones ideas with the best odds of success and how to turn those ideas into REALITY with the Trailblazer Research & Development process.

Come learn more and discuss how this process applies to YOUR business and how you can get started with this simple, low-risk approach to growth.

Presented by CITEC Growth Coaches John Pinkerton & Terry Wiley with special guest Jaci Garner, from the Eureka! Ranch.

Duration:
3 hours
Continental Breakfast / Refreshments will be provided.

Who should attend:
CEOs, Operations Managers and other manufacturing company decision-makers responsible for new product development, sales & marketing, business development, etc.

Registration:
There is no cost to attend but seating is limited and advanced registration is required. To reserve your seat, follow the registration link or click here to "Register Now." For multiple registrants, please use the Notes field of the form to list all attendees with their titles and email contact information. A registration confirmation will be sent with additional information - including important details regarding the location for your training - and payment information.

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Future Training Programs:

 

Supervisory Essentials/Leadership training

The primary role of first line supervisors is to apply technical and human relations skills in such a way as to produce the quantity and quality of results needed in a competitive environment. They generally have a wealth of job knowledge and experience and are quite capable technically in their roles. Their performance is limited most by their ability to relate to and lead people. This series will feature weekly interactive training sessions that will provide first line supervisors with essential skills to build good relationships and solve problems in the job. Participants will gain the tools, tips and processes which are foundational to supervisory success in every environment.

Who should attend:
Any person who performs the function of supervisor -- those new to the role or those who have received minimal supervisory training.

Duration:
The series will be facilitated by Eric Myers in Plattsburgh, John Pinkerton in Watertown and consist of 3-hour interactive sessions held once a week over six consecutive weeks. The series will culminate with full-day Leadership sessions in the 7th and 8th weeks, with Dr. Eric Pellegrino.

Training Schedule: This training is offered on an on-going basis at North Country companies at their convenience. In addition, public sessions are scheduled based on interest and with the next series slated for Plattsburgh in January 2008. To register your interest in attending a public session, or make arrangements to have this training presented at your company, contact us by email.

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Leadership Series Workshops

CITEC presents a series of in-depth workshops by Human Resource Analyst and Management Expert Dr. Eric Pellegrino for organizations in need of supervisory and leadership training. The training series will consist of 3, 8-hour workshops held one day a week over a three-week period. Now your organization can get more people trained, right here, for less money than it costs to send them to sessions outside of the region. The following sessions are planned:

Level I: Basic Supervisory Leadership Skills

Description:
Supervisory leadership roles are much more complex today and the expectations for getting results through others is more critical than ever. This training process will deliver the foundational tools necessary to build confidence and know-how in your supervisory leaders so they can get more positive and greater results.

Learning Objectives:
·Explore excellence in supervisory leadership -- what really works!
·Assess consideration and structure skills
·Identify supervisory practices that create employee dissatisfaction
·Understand how to employ the leadership triad -- goal setting, praising, and reprimanding
·Define the qualities of successful supervisory leadership
·Develop consideration and structure skills
·Create a climate for maximizing worker performance and your supervisory success

Who Should Attend:
New supervisors with less than one year of experience or those projected to be promoted to supervisory positions

Duration:
1 day, 8 hours

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Level II: Advanced Supervisory Leadership Skills

Description:
Because successful supervisory leadership is dependent on the willingness of others to follow, understanding oneself is paramount to understanding and influencing others to achieve desired workplace results. This training process will enable supervisory leaders to integrate the foundational tools acquired in Level I to successfully reduce conflict and tension, motivate employees to higher levels of performance, and to effectively manage expectations.

Learning Objectives:
·Understand effective communication and its role in problem prevention
·Assess your communication style and its impact on others
·Learn how to meet the needs and expectations of others
·Practice strategies for reducing conflict and tension in the workplace
·Acquire tools for activating the leadership triad
·Learn how to create a motivating work climate
·Assess strategies for improving individual and group performance
·Understand your personality type and the link to the success pyramid

Who Should Attend:
Supervisors with more than one year of experience and/or who have completed Level I Basic Supervisory Leadership Skills

Duration:
1 day, 8 hours

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Level III: Leadership Flexibility

Description:
To be truly effective, supervisory leaders must be able to adjust their leadership style to meet varying work situations as they occur. This training process will enable supervisory leaders to become adept at diagnosing the needs of workers at any given time and then applying the leadership style most effective for the situation.

Learning Objectives:
·Understand leadership flexibility and how to make it work for you
·Learn the three skills necessary for successful leadership flexibility
·Assess your leadership flexibility skills
·Acquiring the first skill: Diagnosis
·Learning the second skill: Flexibility
·Integrating the third skill: Contracting for leadership
·Matching your leadership style to your employees' development levels

Who Should Attend:
Experienced supervisors (those with 5+ years of supervisory experience) who want to enhance their supervisory acumen and develop their people; or those individuals who have attended Levels I & II

Duration:
1 day, 8 hours

Training Schedule:
There are no sessions scheduled at this time, but please feel free to contact us if you are interested in attending future sessions.

Sponsored By:
CITEC, a NYSTAR designated Regional Technology Development Center in partnership with: Clinton Community College - Continuing Education Department and the North Country New York State Small Business Development Centers. (The New York Small Business Development Center (SBDC) is a program supported by the U. S. Small Business Administration (SBA) and extended to the public on a non-discriminatory basis. SBA cannot endorse any products, opinions or services of any external parties or activities.)

All workshops are presented by CITEC. CITEC Manufacturing & Technology Solutions is a not-for-profit economic development organization that receives significant financial support from the New York State Office of Science, Technology and Academic Research (NYSTAR), New York’s high-technology economic development agency, and the National Institute of Standards and Technology (NIST) Manufacturing Extension Partnership (MEP). CITEC serves as NYSTAR®’s designated Regional Technology Development Center for the North Country and one of nearly 350 MEP locations across the country.

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Lean Manufacturing Training

With a Lean Manufacturing System, your manufacturing company can reduce cycle time, improve on-time shipments, reduce materials wastes, improve quality, reduce costs and improve safety. Toyota pioneered the system now referred to as Lean Manufacturing -- and when's the last time you heard about layoffs at Toyota? Using an easy build-on-successes method, CITEC's Lean Manufacturing Analysts help your company through Phase One in your Lean Journey with a series of training programs, coupled with implementation advice. Find out more on our Lean Training page.


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Lean 101: Lean Principles Training

Lean 101: Lean Principles Training is the ideal starting point to learn basic lean concepts and principles. This one-day training session not only tells you about lean, it shows you through a series of in-class simulations.

You need to plan on attending Lean Principles Training if:
· You need a better understanding about what lean is and what it can do for your organization;
· Your company is toying with the idea of pursuing lean but aren't sure where to begin;
· You have already started down the lean path but existing employees could use a lean "recharge" or you've got new employees that need to climb on board;
· Or, your organization wants to apply for up to $50K of funding to implement productivity improvements (like Lean Manufacturing or Six Sigma) through the NYS Department of Labor's 17K Process Improvement Training.

Simply stated, lean is about creating value for your customers by getting rid of any waste in the process. Any activity that does not add value to the process is waste and obviously needs to be reduced or eliminated to improve your operation, while providing a higher quality product to your customer. Learning how to see waste, properly removing it and getting product to your customer in a more streamlined flow is critical to any successful lean implementation.

You'll learn about common Lean tools and techniques and discuss how to apply those in the best way possible from a Lean enterprise perspective. The simulation will give you hands-on proof of the power of one-piece flow instead of a batch system. (And, if you've been thinking that "it can't work here," you owe it to your company to attend this session to find out for sure!)

Workshop Objectives
· Introduce the concepts of Lean
· Illustrate the importance of creating organizational enablers at the beginning
· Build enthusiasm within your team

Agenda Topics
· Defining Lean
· Value Stream Improvement
· One Piece Flow - Simulation
· Leadership & Culture Change
· Lean - Beyond the Shop Floor

Who Should Attend
To truly be successful, Lean techniques and understanding the principles must involve top management, supervisors and those individuals on the shop floor (and in the office!) charged with implementing it. Also, if you are pursuing 17K funding for Lean or Six Sigma Process Improvement Training, individuals from the organization who can make decisions, or impact the decision-making process, must attend this course.

Ideally, attendees should be:
· Plant Managers
· Operational Leaders
· Value Stream Managers
· Human Resource Managers
· Financial Managers
· Trainers
· Supervisors

Your instructor
Jim Myers, CITEC's Lean Manufacturing Analyst
With 37 years of experience as a Lean Enterprise consultant, Jim transforms organizations into high performing, high commitment enterprises.

A sought after organization transformation professional, Jim is known for his extraordinary work ethic, his concentration on the client's opportunities, and his fast cycle, results-driven process. When there are tough situations, such as labor relations issues or acute management leadership problems, he is often called in to work on systemic solutions.

During the past three years, Jim has worked in a wide variety of businesses using Lean tools and the Lean system to help them achieve dramatic and lasting results, including large international companies in the US Defense and Aerospace industry, the food industry, healthcare, pharmaceuticals, paper, automobile components, as well as mid-sized to small companies in electric motors, fragrances, plastics, electrical components, printing industry, etc.

These seminars are not currently scheduled, but on-site training at your facility over multiple shifts is available and public sessions will be added based on interest. Contact us for details.

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Training Within Industry (TWI)
Giving Supervisors the Tools to Succeed

TWI consists of three standardized programs covering essential skills needed by all supervisors and team leaders, regardless of the industry: Skill in Instruction, Skill in Improving Methods, and Skill in Leading.

Each TWI program follows a proven four-step process: Preparation, Presentation, Application, and Testing. Supervisors are given the opportunity to learn and practice the process in a confidential, low-stress, and highly supportive environment. Each program is simple, straightforward and easy to implement. Class materials include pocket reference cards for daily use after the program has been completed.

Job Methods Training (JM)

Teaches supervisors how to improve the way jobs are done. The aim of the program is to help produce greater quantities of quality products in less time by making the best use of the people, machines, and materials now available. Supervisors are taught how to break down jobs into their constituent operations. They question details and develop new methods by eliminating, combining, and rearranging these details.

Job Instruction Training (JI)

Teaches supervisors how to quickly train employees to do the job correctly, safely, and conscientiously. The objective is to help supervisors develop a well-trained workforce resulting in less scrap and rework, fewer accidents, and less tool and equipment damage. Supervisors are taught how to effectively break down a job for instruction. The method emphasizes preparing the operator to learn, giving a proper demonstration, identifying the key points in the job, observing the operator perform trial runs, and tapering off coaching while continuing to follow up.

Job Relations Training (JR)

Teaches supervisors how to build positive employee relations, increase cooperation and motivation, and effectively resolve conflicts. JR emphasizes that people must be treated as individuals. Supervisors are given foundations for developing and maintaining good relations to prevent problems from arising. Principles include providing constructive feedback, giving credit when due, telling people in advance about changes that will affect them, making the best use of each person's ability and earning the employee's loyalty and cooperation. When problems do arise, it teaches supervisors how to get the facts, weigh them, make the decision, take action, and check results.

These seminars are not currently scheduled, but on-site training at your facility over multiple shifts is available and public sessions will be added based on interest. Contact us for details.

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Universal Troubleshooting

The universal troubleshooting course is designed to help participants develop a consistent, effective process for troubleshooting any well-defined system. A well-defined system has a clearly defined state and behavior typically documented in an installation and/or user’s manual. This course is generic in nature and thus is not tied to any specific type of equipment or system. The focus will be on troubleshooting in a manufacturing environment.

Objectives:
Upon completion of this course we expect that the participants will be able to:
1. Apply the 10-step universal troubleshooting process.
2. Find all the root cause(s) quickly without backtracking.
3. Achieve greater consistency in troubleshooting.
4. Work calmly and efficiently in high-pressure situations.
5. Gather and sort through symptoms.
6. Optimize diagnostic tests*.
7. Develop a strategy to address intermittent symptoms.
8. Recognize and avoid incorrect assumptions when troubleshooting.

Deliverables:
CITEC uses The Universal Troubleshooting Process course developed by Steve Litt (troubleshooters.com). A three-ring binder will be provided to each participant with all the material presented in the slides. Class exercises will be used throughout to help the participants understand and apply the universal troubleshooting process. We will also provide time in each session for participants to discuss specific troubleshooting challenges they face. Participants who attend a minimum of 75% will be awarded a certificate of completion.
The course covers the following:
• Troubleshooting myths
• The 10-step troubleshooting process
• Intermittent vs. reproducible symptoms
• Motivation and how to maintain a productive troubleshooting attitude

Participation:
To ensure involvement of all attendees, this course has a maximum of 12 participants. All materials are provided.

*This course assumes that participants have access to and know how to use diagnostic test equipment.

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Lean White Belt
A Lean Certificate Program
You have the power to learn how to implement Lean improvement and create positive change for your organization.

This unique, in-depth 11 module program is designed in a proven, successful format of learn-implement-teach to develop your understanding of Lean productivity improvements, your use of the techniques at your facility and your ability to guide others at your company to realize real impacts.

The outstanding success of the recently completed LWB series is reflected by the companies interest in registering more of their employees for the next series and in the comments by participants.

"I'm very satisfied with the CITEC Lean White Belt Series experience. The content is highly relevant and invaluable to those in the manufacturing arena. The format and tempo of the course was digestible. The materials provided are priceless. The instructor is valid and generous, pulling from his vast anecdotal accounts of Lean implementation. In a short time, we have seen results of using the Lean tools. This matters."

Derrick M. (program manager for a
North Country composite manufacturer)

Taking over where single-day or week-long training leaves off, completion of this learn-implement-teach Lean White Belt program means you will be able to:

  • Understand and mentor others in the application of key Lean concepts;
  • Champion Lean initiatives at your organization;
  • Lead teams to complete plant-wide Lean implementation;
  • Create plans to realize your organization's full Lean improvement potential.

This intense Lean White Belt Program includes 22 topics covered in 11 full-day, highly interactive sessions held once each month with in-plant implementation and training required between classes (similar to Six Sigma Green Belt programs). Attendees learn about the improvement tools of Lean during classes that feature discussion, simulation and interaction. In the weeks between sessions, participants must complete and in-plant application of the tools learned and share their experiences with fellow students at the next session. CITEC staff is also available to provide coaching and in-plant support to better insure the success of White Belt students.

Jim Myers, Lean Sensei and CITEC's Lean Manufacturing Analyst is the lead facilitator for this program with support and mentoring provided by CITEC's Lean Manufacturing Team of experts.

To enable them to independently conduct Lean training and application with their own companies, each Lean White Belt candidate will receive a complete Trainers Manual for all of the programs covered; and a copy of all training CDs and videos.

Program Agenda/Schedule:
The training is held once a month for 11 consecutive months.

Topics covered include: Lean Principles, 8 Wastes; Value Stream Map - Current State; VSM - Future State; Lean Project Implementation; Hoshin Planning; 5S Workplace Organization (Parlor Factory); Visual Controls (Visual Factory); Physical Layout for Flow (Cell or Work Center); Standard Work (Individual Job, Cell or Work Center); 1-Piece Flow Cells; Cell Teams (Technical & Social System); Visual Pull (Kanbans & Supermarkets); Materials Presentation & Materials Handling; TPM (Total Productive Maintenance); SMED/Quick Changeover; Workforce Flexibility, Cross Training & Job Rotation; Level Production (Heijunka); Zero Waste Culture (Cell or Work Center); Zero-Defect Quality (Mistake Proof, Fail Safe); Urgency of Material Flow; Kaizen Events; and, Lean Leadership (Cell or Work Center).

Cost to attend:
While offered elsewhere with fewer topics for $15,000 per person, plus travel & expenses, CITEC is pleased to present a more in-depth program right here for companies of the North Country for $2925/person. (Contact us for pricing to have multiple attendees participate or to conduct this training at your facility for 12 or more participants.)

Price covers workbook binders with content material for all 22 topics, 19 videos on CDs, meals/refreshments, recognition awards (framed certificate and martial arts white belt) and ceremony.

Not included in the price, but strongly encouraged, is the purchase of Lean books from our instructor's recommended reading list to add to your company’s library for use by LWB participants. For a copy of the recommended reading list, contact us.

Registration:
The Lean White Belt certification program is offered as a series of public sessions based on interest, as well as on-site for companies with 12 or more attendees. For details, contact CITEC's Marketing Director Tricia Wilson by email or by calling 315.268.3778 x23. Don't miss this important opportunity for developing the Lean White Belt champions your company needs to realize real improvements. Through their successful completion of this program, you should expect your Lean White Belt champions to initiate changes that will result in a return on your training investment with the first year!

*Additional important program notes:

  • Participants must commit to attend all sessions, be active participants in every class and lead the in-plant assignments in order to be considered and certified in the Lean White Belt program.
  • Attendance for each session is mandatory. Missed sessions MUST be discussed with the instructor and arrangements made for making up the content.
  • Companies will still be responsible for the full training costs should participants withdraw during the series.

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A full refund is available for cancellations made at least 10 business days prior to the workshop. Within 10 business days, only substitutions will be accepted. No-shows will be charged the full seminar registration fee.

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