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CITEC provides public sessions and on-site training
on a variety of topics designed to help North Country organizations
achieve improved productivity, efficiency and profitability. If
you are interested in training at your facility, please let us know.
Annual
North Country Safety Day
Profitable Growth
Supervisory Essentials/Leadership
Leadership Series Workshops
Lean Manufacturing Training
Lean 101 Training
TWI Training
Universal Troubleshooting
Lean White Belt
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Wednesday, April 23rd
8:30 am to 4:30 pm
Raymond Hall, SUNY Potsdam Campus
Potsdam NY
Join us for this annual, all-day event... featuring training
from local safety experts, information from OSHA and networking
with your safety peers.
Topics for the 2008 event include:
- OSHA Inspections: What to Expect & What Inspectors
Are Finding with Larry Bear, OSHA Compliance Officer
- Effective Safety Committees with Bruce
Gray, Environmental & Safety Trainer
- Ladders / Scaffolding Safety with Glen
Miller, EHS Trainer
- MSDS / Labelling Training with John
Pinkerton, CITEC Business Advisor/Safety Trainer)
- OSHA Alliances: Lunch Keynote Presentation
with Dave Heckman, OSHA Compliance Assistance Specialist
- HazCom Training with Bruce Gray, Environmental
& Safety Trainer
- Electrical Safety / LOTO with Eric Myers,
CITEC Manufacturing Engineer/Safety Trainer
- Safety Q & A with presenters' panel
Who should attend:
Safety Team Members/Leaders, Plant Managers, Operations Managers,
Production Supervisors and those responsible for safety training/programs
at the small- and medium-sized industrial firms across the
six northern counties of New York State.
Registration:
Cost to attend is $125/person or $110 for multiple attendees
from the same company -- includes all program/training materials
and lunch/break refreshments. Advance registration is required
prior to Friday, April 18th; and, will be
accepted for the first 60 registrants only. To reserve your
seat, follow the registration link or click here to "Register
Now." For multiple registrants, please use
the Notes field of the form to list all attendees with their
titles and email contact information. A registration confirmation
will be sent with additional information - including important
details regarding the location for your training - and payment
information.To reserve your seat, contact me by reply email
with the name(s), title(s) and email contact information of
your attendees. A registration confirmation will be sent with
additional information.
Program Sponsors:
Presented by CITEC, a NYSTAR® designated Regional Technology
Development Center in partnership with SUNY Potsdam; Empire
State Development; City of Ogdensburg/Empire Zone Program;
St. Lawrence County Chamber of Commerce; Jefferson County
Job Development Corporation; St. Lawrence County IDA; St.
Lawrence County Workforce Investment Board/One Stop Career
Center; Greater Watertown Chamber of Commerce; and, the Jefferson
and St. Lawrence County New York State Small Business Development
Centers.
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Q: Do you know how you can profitably grow your business?
A: We do.
seminar
Friday, May 2nd - Watertown
9:00 am - 12:00 pm
(Refreshments & Registration begins at 8:30 AM)
CITEC is pleased to introduce North Country companies to
a new product development system developed by Doug Hall, the
#1 growth expert in the country. Eureka! Winning Ways is the
only program of its kind ... designed specifically to help
U.S. small manufacturers grow their top line sales.
At this FREE 3-hour seminar, you'll gauge your organization's
potential for growth and learn about the disciplined system
small companies are successfully using to grow their businesses
with Eureka! Winning Ways.
Attend this two-hour overview followed by Q&A to learn
more about the only growth program grounded in hard data that
provides fast action tools to help capture new customers or
markets, grow, and win higher profit margins from more unique
products and services. The program also dramatically improves
sales and marketing effectiveness.
During this session you will:
- Get feedback on your organization's potential for growth.
- Discover three important Laws of Marketing Physics.
- Be exposed to the Idea Engineering cycles of Eureka 7.0!
- Learn how the process hones ideas with the best odds
of success and how to turn those ideas into REALITY with
the Trailblazer Research & Development process.
Come learn more and discuss how this process applies to YOUR
business and how you can get started with this simple, low-risk
approach to growth.
Presented by CITEC Growth Coaches John Pinkerton & Terry
Wiley with special guest Jaci Garner, from the Eureka! Ranch.
Duration:
3 hours
Continental Breakfast / Refreshments will be provided.
Who should attend:
CEOs, Operations Managers and other manufacturing company
decision-makers responsible for new product development, sales
& marketing, business development, etc.
Registration:
There is no cost to attend but seating is limited and advanced
registration is required. To reserve your seat, follow the
registration link or click here to "Register
Now." For multiple registrants, please use
the Notes field of the form to list all attendees with their
titles and email contact information. A registration confirmation
will be sent with additional information - including important
details regarding the location for your training - and payment
information.
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Supervisory Essentials/Leadership training
The primary role of first line supervisors is
to apply technical and human relations skills in such a way
as to produce the quantity and quality of results needed in
a competitive environment. They generally have a wealth of
job knowledge and experience and are quite capable technically
in their roles. Their performance is limited most by their
ability to relate to and lead people. This series will feature
weekly interactive training sessions that will provide first
line supervisors with essential skills to build good relationships
and solve problems in the job. Participants will gain the
tools, tips and processes which are foundational to supervisory
success in every environment.
Who should attend:
Any person who performs the function of supervisor -- those
new to the role or those who have received minimal supervisory
training.
Duration:
The series will be facilitated by Eric Myers in Plattsburgh,
John Pinkerton in Watertown and consist of 3-hour interactive
sessions held once a week over six consecutive weeks. The
series will culminate with full-day Leadership sessions in
the 7th and 8th weeks, with Dr. Eric Pellegrino.
Training Schedule: This training
is offered on an on-going basis at North Country companies
at their convenience. In addition, public sessions are scheduled
based on interest and with the next series slated for Plattsburgh
in January 2008. To register your interest in attending a
public session, or make arrangements to have this training
presented at your company, contact us by email.
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CITEC presents a series of in-depth workshops
by Human Resource Analyst and Management Expert Dr.
Eric Pellegrino for organizations in need of supervisory
and leadership training. The training series will consist
of 3, 8-hour workshops held one day a week over a three-week
period. Now your organization
can get more people trained, right here, for less money than
it costs to send them to sessions outside of the region. The
following sessions are planned:
Level
I: Basic Supervisory Leadership Skills
Description:
Supervisory leadership roles are much more complex today and
the expectations for getting results through others is more
critical than ever. This training process will deliver the
foundational tools necessary to build confidence and know-how
in your supervisory leaders so they can get more positive
and greater results.
Learning Objectives:
·Explore excellence
in supervisory leadership -- what really works!
·Assess consideration
and structure skills
·Identify supervisory
practices that create employee dissatisfaction
·Understand how
to employ the leadership triad -- goal setting, praising,
and reprimanding
·Define the qualities
of successful supervisory leadership
·Develop consideration
and structure skills
·Create a climate
for maximizing worker performance and your supervisory success
Who Should Attend:
New supervisors with less than one year of experience or those
projected to be promoted to supervisory positions
Duration:
1 day, 8 hours
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Level II: Advanced
Supervisory Leadership Skills
Description:
Because successful supervisory leadership is dependent on
the willingness of others to follow, understanding oneself
is paramount to understanding and influencing others to achieve
desired workplace results. This training process will enable
supervisory leaders to integrate the foundational tools acquired
in Level I to successfully reduce conflict and tension, motivate
employees to higher levels of performance, and to effectively
manage expectations.
Learning Objectives:
·Understand effective
communication and its role in problem prevention
·Assess your
communication style and its impact on others
·Learn how to
meet the needs and expectations of others
·Practice strategies
for reducing conflict and tension in the workplace
·Acquire tools
for activating the leadership triad
·Learn how to
create a motivating work climate
·Assess strategies
for improving individual and group performance
·Understand your
personality type and the link to the success pyramid
Who Should Attend:
Supervisors with more than one year of experience and/or who
have completed Level I Basic Supervisory Leadership Skills
Duration:
1 day, 8 hours
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Level
III: Leadership Flexibility
Description:
To be truly effective, supervisory leaders must be able to
adjust their leadership style to meet varying work situations
as they occur. This training process will enable supervisory
leaders to become adept at diagnosing the needs of workers
at any given time and then applying the leadership style most
effective for the situation.
Learning Objectives:
·Understand leadership
flexibility and how to make it work for you
·Learn the three
skills necessary for successful leadership flexibility
·Assess your
leadership flexibility skills
·Acquiring the
first skill: Diagnosis
·Learning the
second skill: Flexibility
·Integrating
the third skill: Contracting for leadership
·Matching your
leadership style to your employees' development levels
Who Should Attend:
Experienced supervisors (those with 5+ years of supervisory
experience) who want to enhance their supervisory acumen and
develop their people; or those individuals who have attended
Levels I & II
Duration:
1 day, 8 hours
Training Schedule:
There are no sessions scheduled at this time, but please feel
free to contact us if you are interested in attending future
sessions.
Sponsored By:
CITEC, a NYSTAR designated Regional Technology Development
Center in partnership with: Clinton Community College - Continuing
Education Department and the North Country New York State
Small Business Development Centers. (The New
York Small Business Development Center (SBDC) is a program
supported by the U. S. Small Business Administration (SBA)
and extended to the public on a non-discriminatory basis.
SBA cannot endorse any products, opinions or services of any
external parties or activities.)
All workshops are presented by CITEC. CITEC Manufacturing
& Technology Solutions is a not-for-profit economic development
organization that receives significant financial support from
the New York State Office of Science, Technology and Academic
Research (NYSTAR), New York’s high-technology economic
development agency, and the National Institute of Standards
and Technology (NIST) Manufacturing Extension Partnership
(MEP). CITEC serves as NYSTAR®’s designated Regional
Technology Development Center for the North Country and one
of nearly 350 MEP locations across the country.
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With a Lean Manufacturing System, your manufacturing company
can reduce cycle time, improve on-time shipments, reduce
materials wastes, improve quality, reduce costs and improve
safety. Toyota pioneered the system now referred to as Lean
Manufacturing -- and when's the last time you heard
about layoffs at Toyota? Using an easy build-on-successes
method, CITEC's Lean Manufacturing Analysts help your company
through Phase One in your Lean Journey with a series of
training programs, coupled with implementation advice. Find
out more on our Lean
Training page.
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Lean 101: Lean Principles Training
is the ideal starting point to learn basic lean concepts
and principles. This one-day training session not only tells
you about lean, it shows you through a series of in-class
simulations.
You need to plan on attending Lean Principles Training if:
· You need a better understanding about
what lean is and what it can do for your organization;
· Your company is toying with the idea
of pursuing lean but aren't sure where to begin;
· You have already started down the lean
path but existing employees could use a lean "recharge"
or you've got new employees that need to climb on board;
· Or, your organization wants to apply
for up to $50K of funding to implement productivity improvements
(like Lean Manufacturing or Six Sigma) through the NYS Department
of Labor's 17K Process Improvement Training.
Simply stated, lean is about creating value for your customers
by getting rid of any waste in the process. Any activity
that does not add value to the process is waste and obviously
needs to be reduced or eliminated to improve your operation,
while providing a higher quality product to your customer.
Learning how to see waste, properly removing it and getting
product to your customer in a more streamlined flow is critical
to any successful lean implementation.
You'll learn about common Lean tools and techniques and
discuss how to apply those in the best way possible from
a Lean enterprise perspective. The simulation will give
you hands-on proof of the power of one-piece flow instead
of a batch system. (And, if you've been thinking that "it
can't work here," you owe it to your company to attend this
session to find out for sure!)
Workshop Objectives
· Introduce the concepts of Lean
· Illustrate the importance of creating
organizational enablers at the beginning
· Build enthusiasm within your team
Agenda Topics
· Defining Lean
· Value Stream Improvement
· One Piece Flow - Simulation
· Leadership & Culture Change
· Lean - Beyond the Shop Floor
Who Should Attend
To truly be successful, Lean techniques and understanding
the principles must involve top management, supervisors
and those individuals on the shop floor (and in the office!)
charged with implementing it. Also, if you are pursuing
17K funding for Lean or Six Sigma Process Improvement Training,
individuals from the organization who can make decisions,
or impact the decision-making process, must attend this
course.
Ideally, attendees should be:
· Plant Managers
· Operational Leaders
· Value Stream Managers
· Human Resource Managers
· Financial Managers
· Trainers
· Supervisors
Your instructor
Jim Myers, CITEC's Lean Manufacturing
Analyst
With 37 years of experience as a Lean Enterprise consultant,
Jim transforms organizations into high performing, high
commitment enterprises.
A sought after organization transformation professional,
Jim is known for his extraordinary work ethic, his concentration
on the client's opportunities, and his fast cycle, results-driven
process. When there are tough situations, such as labor
relations issues or acute management leadership problems,
he is often called in to work on systemic solutions.
During the past three years, Jim has worked in a wide variety
of businesses using Lean tools and the Lean system to help
them achieve dramatic and lasting results, including large
international companies in the US Defense and Aerospace
industry, the food industry, healthcare, pharmaceuticals,
paper, automobile components, as well as mid-sized to small
companies in electric motors, fragrances, plastics, electrical
components, printing industry, etc.
These seminars are not currently scheduled, but on-site
training at your facility over multiple shifts is available
and public sessions will be added based on interest. Contact
us for details.
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Giving Supervisors the Tools to
Succeed
TWI consists of three standardized programs covering essential
skills needed by all supervisors and team leaders, regardless
of the industry: Skill in Instruction,
Skill in Improving Methods, and Skill
in Leading.
Each TWI program follows a proven four-step process: Preparation,
Presentation, Application, and Testing. Supervisors are
given the opportunity to learn and practice the process
in a confidential, low-stress, and highly supportive environment.
Each program is simple, straightforward and easy to implement.
Class materials include pocket reference cards for daily
use after the program has been completed.
Job Methods Training
(JM)
Teaches supervisors how to improve the way jobs
are done. The aim of the program is to help produce
greater quantities of quality products in less time by making
the best use of the people, machines, and materials now
available. Supervisors are taught how to break down jobs
into their constituent operations. They question details
and develop new methods by eliminating, combining, and rearranging
these details.
Job Instruction Training
(JI)
Teaches supervisors how to quickly train employees
to do the job correctly, safely, and conscientiously.
The objective is to help supervisors develop a well-trained
workforce resulting in less scrap and rework, fewer accidents,
and less tool and equipment damage. Supervisors are taught
how to effectively break down a job for instruction. The
method emphasizes preparing the operator to learn, giving
a proper demonstration, identifying the key points in the
job, observing the operator perform trial runs, and tapering
off coaching while continuing to follow up.
Job Relations Training
(JR)
Teaches supervisors how to build positive employee
relations, increase cooperation and motivation, and effectively
resolve conflicts. JR emphasizes that people must
be treated as individuals. Supervisors are given foundations
for developing and maintaining good relations to prevent
problems from arising. Principles include providing constructive
feedback, giving credit when due, telling people in advance
about changes that will affect them, making the best use
of each person's ability and earning the employee's loyalty
and cooperation. When problems do arise, it teaches supervisors
how to get the facts, weigh them, make the decision, take
action, and check results.
These seminars are not currently scheduled, but on-site
training at your facility over multiple shifts is available
and public sessions will be added based on interest. Contact
us for details.
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Universal Troubleshooting
The universal troubleshooting course is designed
to help participants develop a consistent, effective process
for troubleshooting any well-defined system. A well-defined
system has a clearly defined state and behavior typically
documented in an installation and/or user’s manual.
This course is generic in nature and thus is not tied to
any specific type of equipment or system. The focus will
be on troubleshooting in a manufacturing environment.
Objectives:
Upon completion of this course we expect that the participants
will be able to:
1. Apply the 10-step universal troubleshooting process.
2. Find all the root cause(s) quickly without backtracking.
3. Achieve greater consistency in troubleshooting.
4. Work calmly and efficiently in high-pressure situations.
5. Gather and sort through symptoms.
6. Optimize diagnostic tests*.
7. Develop a strategy to address intermittent symptoms.
8. Recognize and avoid incorrect assumptions when troubleshooting.
Deliverables:
CITEC uses The Universal Troubleshooting Process course
developed by Steve Litt (troubleshooters.com). A three-ring
binder will be provided to each participant with all the
material presented in the slides. Class exercises will be
used throughout to help the participants understand and
apply the universal troubleshooting process. We will also
provide time in each session for participants to discuss
specific troubleshooting challenges they face. Participants
who attend a minimum of 75% will be awarded a certificate
of completion.
The course covers the following:
• Troubleshooting myths
• The 10-step troubleshooting process
• Intermittent vs. reproducible symptoms
• Motivation and how to maintain a productive troubleshooting
attitude
Participation:
To ensure involvement of all attendees, this course
has a maximum of 12 participants. All materials are provided.
*This course assumes that participants have
access to and know how to use diagnostic test equipment.
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A Lean Certificate Program
You have the power to learn how to implement Lean improvement
and create positive change for your organization.
This unique, in-depth 11 module program is
designed in a proven, successful format of learn-implement-teach
to develop your understanding of Lean productivity improvements,
your use of the techniques at your facility and your ability
to guide others at your company to realize real impacts.
The outstanding success of the recently completed
LWB series is reflected by the companies interest in registering
more of their employees for the next series and in the comments
by participants.
"I'm very satisfied with the CITEC
Lean White Belt Series experience. The content is highly
relevant and invaluable to those in the manufacturing arena.
The format and tempo of the course was digestible. The materials
provided are priceless. The instructor is valid and generous,
pulling from his vast anecdotal accounts of Lean implementation.
In a short time, we have seen results of using the Lean
tools. This matters."
Derrick M. (program manager for a
North Country composite manufacturer)
Taking over where single-day or week-long
training leaves off, completion of this learn-implement-teach
Lean White Belt program means you will be able to:
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Understand and mentor others in the application
of key Lean concepts;
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Champion Lean initiatives at your organization;
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Lead teams to complete plant-wide Lean
implementation;
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Create plans to realize your organization's
full Lean improvement potential.
This intense Lean White Belt Program includes
22 topics covered in 11 full-day, highly interactive sessions
held once each month with in-plant implementation and training
required between classes (similar to Six Sigma Green Belt
programs). Attendees learn about the improvement tools of
Lean during classes that feature discussion, simulation
and interaction. In the weeks between sessions, participants
must complete and in-plant application of the tools learned
and share their experiences with fellow students at the
next session. CITEC staff is also available to provide coaching
and in-plant support to better insure the success of White
Belt students.
Jim Myers, Lean Sensei and CITEC's Lean Manufacturing
Analyst is the lead facilitator for this program with support
and mentoring provided by CITEC's Lean Manufacturing Team
of experts.
To enable them to independently conduct Lean
training and application with their own companies, each
Lean White Belt candidate will receive a complete Trainers
Manual for all of the programs covered; and a copy of all
training CDs and videos.
Program Agenda/Schedule:
The training is held once a month for 11 consecutive months.
Topics covered include: Lean Principles, 8
Wastes; Value Stream Map - Current State; VSM - Future State;
Lean Project Implementation; Hoshin Planning; 5S Workplace
Organization (Parlor Factory); Visual Controls (Visual Factory);
Physical Layout for Flow (Cell or Work Center); Standard
Work (Individual Job, Cell or Work Center); 1-Piece Flow
Cells; Cell Teams (Technical & Social System); Visual
Pull (Kanbans & Supermarkets); Materials Presentation
& Materials Handling; TPM (Total Productive Maintenance);
SMED/Quick Changeover; Workforce Flexibility, Cross Training
& Job Rotation; Level Production (Heijunka); Zero Waste
Culture (Cell or Work Center); Zero-Defect Quality (Mistake
Proof, Fail Safe); Urgency of Material Flow; Kaizen Events;
and, Lean Leadership (Cell or Work Center).
Cost to attend:
While offered elsewhere with fewer topics for $15,000 per
person, plus travel & expenses, CITEC is pleased to
present a more in-depth program right here for companies
of the North Country for $2925/person. (Contact us for pricing
to have multiple attendees participate or to conduct this
training at your facility for 12 or more participants.)
Price covers workbook binders with content
material for all 22 topics, 19 videos on CDs, meals/refreshments,
recognition awards (framed certificate and martial arts
white belt) and ceremony.
Not included in the price, but strongly encouraged,
is the purchase of Lean books from our instructor's recommended
reading list to add to your company’s library for
use by LWB participants. For a copy of the recommended reading
list, contact us.
Registration:
The Lean White Belt certification program is offered as
a series of public sessions based on interest, as well as
on-site for companies with 12 or more attendees. For details,
contact CITEC's Marketing Director Tricia Wilson by email
or by calling 315.268.3778 x23. Don't miss this important
opportunity for developing the Lean White Belt champions
your company needs to realize real improvements. Through
their successful completion of this program, you should
expect your Lean White Belt champions to initiate changes
that will result in a return on your training investment
with the first year!
*Additional important program notes:
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Participants must commit to attend all
sessions, be active participants in every class and lead
the in-plant assignments in order to be considered and
certified in the Lean White Belt program.
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Attendance for each session is mandatory.
Missed sessions MUST be discussed with the instructor
and arrangements made for making up the content.
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Companies will still be responsible for
the full training costs should participants withdraw during
the series.
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A full refund is available for cancellations made at least
10 business days prior to the workshop. Within 10 business
days, only substitutions will be accepted. No-shows will be
charged the full seminar registration fee. |
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