A3 Problem Solving

Unleash employees on your organization’s most challenging problems by giving them the 'know how' to properly understand a problem, diagnose the potential root causes, create an action plan, attack the causes, and measure results.


Session Description:

Organizations of all types face challenging problems. Some only scratch the surface to realize short term returns with long term consequences. Others commit to building a quality organization by building a strong group of problem solvers.

When part of the organizational fabric, A3 engages members in collaborative, in-depth problem-solving.  It drives problem-solvers to address the root causes of problems which surface in day-to-day work routines. 

Attendees "learn by doing" at this A3 Problem Solving course -- tackling current problems at your organization to realize immediate results and significant impacts! The course is divided into four parts, as outlined below. Each participant will be required to resolve a "real problem" currently being faced by their organization, with coaching provided by CITEC's A3 experts.


Course Outline:

Day 1:

  • Course organization
  • A3 overview
  • What is a problem
  • Facts/ data logic
  • Pick problem
  • Get homework (Background, current condition, goal)

Day 2:

  • Each participant presents A3
  • Review using guide and reference questions
  • Review QC tools, Fishbone, 5 why, etc, when to use
  • Discuss second homework (Root Cause Analysis, Countermeasures)

Day 3:

  • Each participant presents A3
  • Review using guide and reference questions
  • Homework (Effects Confirmation and next steps)

Day 4

  • Participants review completed A3, tells the story
  • Go to the Gemba to observe the impacts
  • Individual follow ups where required


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CITEC is a not-for-profit business consulting organization driven by a mission to help the small- and medium-sized enterprises in northern New York to thrive. The depth of our consulting team's expertise and an unbeatable nationwide network of resources will deliver the impacts your business needs to grow strategically, improve profitability, and create the competitive advantages you need.

We have proven results. Our clients are surveyed by an independent third party upon project completion and have reported amazing impacts to their businesses because of our assistance. On average, working with CITEC provides a return of $71 for every $1 of project cost.


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    Box 8561 Clarkson University
    Potsdam, New York 13699-8561