With increased market competition and pricing pressures on state and municipal bid opportunities, Viking needed to make critical changes to remain competitive and position the business for growth.

Viking commissioned CITEC to help employees reduce waste and increase the overall profitablilty of the operation.


CITEC conducted on-site employee training for core groups. Lean 101 covered standardized work, visual signals, batch-size reduction, and pull systems, and included simulation exercises and an on-site "waste hunt." In "Value Stream Mapping: Training and Implementation," CITEC worked with a group from Viking to map a product family from the current state to its future state, identifying waste and project prioritization. In addition to the introductory trainings, two management employees participated in CITEC?s Lean Leadership program to learn how to successfully lead a Lean transformation, and another group completed CITEC's extensive on-site Lean White Belt training program.

At least $90,000 in savings
>$50K in capital investments
Reduced lead time by 50%
Added 6 jobs

Consulting Services

CITEC offers consulting services to any small and medium-sized company in the seven North Country region of NY State. Although we focus in the areas below, we have deep roots in the community, as well as statewide and national partnerships, that can help you find the resources you need to grow your business.


Continuous Improvement and Safety

Continuous improvement, or Lean Manufacturing, is a method for streamlining work, reducing waste, improving quality, and increasing profits. Our experts have trained and consulted with hundreds of North Country individuals and companies to use Lean tools with immediate and long-range impacts.

We can assess your company's coninuous improvement needs and set you on a course toward success. Our team certifies in:


Many of our Lean and safety training programs are available as public sessions as well.

Contact Steve Lockwood


Business Development /
Sales and Marketing

Finding and building new strategic opportunities for your company is a continuous imperative. CITEC's team can help with market research, lead generation, marketing plans, brand identity, product development, export assistance, revenue throughput analysis and more. Let us work together to find the opportunities you need to grow your business.

Contact Steve Lockwood


Human Resources

HR covers your people from their very first interest in your company until the day they stop working with you. CITEC's Human Resources expertise covers many areas including:


Many of our Supervisory Skills training programs are available as public sessions as well.

Contact Debi Pettit


Executive Services

Strategic planning creates momentum. Our deep C-Suite experience makes us ideal executive coaches in areas of career transition, performance management, organizational effectiveness, and enhanced strategic thinking. We also cover a variety of issues including:

Revenue Throughput Analysis

Succession Planning

Exit Strategy

Family Business Assessment


Contact Reg Carter



CITEC's 30 years of experience in the North Country has created a long list of successful products and projects. If your business is looking to new directions and could use assistance, we may be able to help. Our status as a memeber of the NY State and NIST Manufacturing Extension Partnership gives us access to a deep variety of resources and funding opportunities. If we don't have the expertise you need, we can connect you with someone who does.

Here is a list of additional services we provide or can connect with. If you don't see what you are looking for, give us a call, and we will let you know if we can help.


Contact Steve Lockwood


CITEC is a not-for-profit business consulting organization driven by a mission to help the small- and medium-sized enterprises in northern New York to thrive. The depth of our consulting team's expertise and an unbeatable nationwide network of resources will deliver the impacts your business needs to grow strategically, improve profitability, and create the competitive advantages you need.

We have proven results. Our clients are surveyed by an independent third party upon project completion and have reported amazing impacts to their businesses because of our assistance. On average, working with CITEC provides a return of $71 for every $1 of project cost.


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    CITEC Inc.
    Box 8561 Clarkson University
    Potsdam, New York 13699-8561