Lean Trainers

Training Within Industry

Training Within Industry, TWI, is a dynamic program of hands-on learning and practice, teaching essential skills for supervisors, team leaders, and anyone who directs the work of others. TWI is an essential element of Lean and continuous improvement programs around the world. Its proven methods:

  • Generate cooperation and positive employee relations
  • Teach supervisors how to quickly and correctly train employees
  • Establish and maintain standardized work
  • Improve methods
  • Solve problems efficiently and effectively
  • Create a safe work environment


TWI identifies three primary roles of supervisors:

  • The supervisor as trainer / developer of his / her people
  • The supervisor as improver of workflow and productivity
  • The supervisor as leader of his / her people


The three individual training programs in TWI -- Job Instruction, Job Methods, and Job Relations -- are focused on each of the above roles. Each supervisor learns (or relearns) the skills involved in world-class job instruction, job methods improvement, and job relationships as he or she participates in the TWI workshops.

While TWI has been most widely applied to manufacturing operations, it is equally successful in the construction, medical services, and hospitality industries. Training Within Industry also has a long history of success in union and non-union environments in a wide variety of industries.

To bring this standard training method to your organization, contact Debi Pettit today.

Job instruction is the most efficient employee development program to:

  • Reduce your training learning curve for any job by an average of 50%
  • Reduce safety incidents and costs by 25%


CITEC is a not-for-profit business consulting organization driven by a mission to help the small- and medium-sized enterprises in northern New York to thrive. The depth of our consulting team's expertise and an unbeatable nationwide network of resources will deliver the impacts your business needs to grow strategically, improve profitability, and create the competitive advantages you need.

We have proven results. Our clients are surveyed by an independent third party upon project completion and have reported amazing impacts to their businesses because of our assistance. On average, working with CITEC provides a return of $71 for every $1 of project cost.


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    CITEC Inc.
    Box 8561 Clarkson University
    Potsdam, New York 13699-8561